Returns & Exchanges

We want you to be completely satisfied with your purchase from the Playbill Store. If you are not happy with your order, you may return or exchange eligible items in their original condition within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring all tags and labels are intact to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects and approves the returned merchandise, a refund will be issued to your original payment method within 7-10 business days.